1. Shipping
Delivery Times

Delivery times vary depending on the customer’s location and may take up to 30 business days.

Delivery within Ukraine usually takes 2–3 business days.

If you have any questions, please contact us at: ten.rku%40narumr

Shipping Costs

Shipping costs depend on the selected postal carrier and are paid by the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.
You can track your order via the carrier’s website.

International Shipping

We ship worldwide.
Please note that international delivery times may vary due to customs processing and carrier operations.

2. Payment
Accepted Payment Methods

We offer secure payment methods:

• Credit/Debit cards (Visa, MasterCard)
• Bank transfer (available upon request — contact ten.rku%40narumr
)

Payment Security

All payments are processed through secure payment systems.
We use encryption to protect your payment information.

3. Exchange and Return Policy (Books and Flashcards)
Exchange Policy

You may request an exchange within 14 days of receiving your order.

Items must be:
• unused
• in proper condition
• in original packaging

Return Policy

You may return items within 14 days of receipt for a full refund.

Please note:
• items must be in original condition
• return shipping costs are covered by the customer

How to Request a Return or Exchange

To request a return or exchange:

Contact us at ten.rku%40narumr
within 14 days

Provide order details

Wait for confirmation from our team

4. Refund Policy for Lessons

For individual lessons and speaking sessions:

• Full refund is available if cancelled at least 12 hours before the scheduled time
• No refund is provided for cancellations made less than 12 hours before the lesson
• No-show is considered a completed lesson

5. Refund Policy for Courses

• Full refund is available before the course start date
• No refund is provided after the course has started or materials have been made available

6. Cancellation and Refund Process

To cancel or request a refund:

Contact us at ten.rku%40narumr

Provide relevant details (order, lesson, or course)

Wait for confirmation

Refunds (if applicable) are processed within 5–7 business days to the original payment method.