Effective date: 21 August 2026

1. Shipping
Delivery Times

Delivery times depend on the customer’s location, selected carrier, customs procedures, and other circumstances affecting delivery.

Delivery within Ukraine usually takes approximately 2–3 business days after dispatch.

International delivery may take up to 30 business days or longer in cases of customs delays or circumstances outside our reasonable control.

If you have any questions about your order, please contact:

moc.ytiniarku%40tcatnoc

Shipping Costs

Shipping costs depend on the destination and selected postal or delivery carrier.

Unless expressly stated otherwise during checkout, shipping costs are paid by the customer.

Order Tracking

Once an order has been shipped, the customer will receive shipping or tracking information where such tracking is provided by the selected carrier.

Orders may be tracked through the relevant carrier’s website or tracking service.

International Shipping

International shipping may be available to countries supported by the relevant postal or delivery carrier.

International customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country, unless expressly stated otherwise.

Delivery times may vary due to customs processing and carrier operations.

2. Payment
Accepted Payment Methods

Available payment methods may include:

Visa and Mastercard credit or debit cards;
bank transfer where available;
other payment methods displayed during checkout.

For information about payment by bank transfer, please contact:

moc.ytiniarku%40tcatnoc

Payment Security

Online payments are processed through third-party payment providers using their secure payment infrastructure.

Ukrainity does not necessarily receive or store full payment card details.

Payment processing may also be subject to the terms and privacy policies of the relevant payment provider.

Payments to Independent Teachers

Teachers presented on the Ukrainity website may provide educational services independently and on their own behalf.

Where lessons or other educational services are purchased directly from an independent teacher, payment is made to that teacher using the payment method provided by them.

The relevant independent teacher is responsible for payments, refunds, and other financial matters relating to services purchased directly from that teacher.

3. Returns and Exchanges of Physical Products

This section applies to physical products sold through Ukrainity, including books, flashcards, and other physical educational materials.

Returns

Customers may request the return of an eligible product within 14 days of receipt, subject to applicable Ukrainian consumer protection legislation.

To be eligible for return, the product must, where required by applicable law:

remain unused;
retain its original condition and consumer properties;
retain applicable labels, packaging, and accompanying materials;
be accompanied by information allowing the purchase to be identified.

Certain products may be excluded from return or exchange where permitted by law.

Exchanges

An eligible physical product may be exchanged within 14 days of receipt, subject to applicable law and product availability.

If the requested replacement is unavailable, other options available under applicable consumer protection legislation may be offered.

Return Shipping

Unless the return results from an incorrect, defective, or otherwise non-compliant product supplied by the seller, return shipping costs are generally borne by the customer, to the extent permitted by applicable law.

How to Request a Return or Exchange

Please contact:

moc.ytiniarku%40tcatnoc

and provide:

your name;
order details;
the product you wish to return or exchange;
the reason for the request where relevant.

We will provide further instructions regarding the return or exchange.

4. Cancellation and Refunds for Lessons

Unless different conditions were communicated by the relevant teacher before booking, the following rules apply to individual lessons:

a lesson may be cancelled or rescheduled at least 12 hours before its scheduled start without being charged;
cancellation or rescheduling less than 12 hours before the scheduled start may result in the lesson being charged in full;
a no-show may be considered a completed lesson and charged in full.

If a prepaid lesson is cancelled within the permitted cancellation period and the customer does not wish to reschedule it, any applicable refund will be processed in accordance with the payment arrangement for that lesson.

Independent Teachers

Where a lesson is booked and paid for directly with an independent teacher presented on Ukrainity, that teacher is responsible for the service and any applicable refund.

Independent teachers may establish their own cancellation and refund conditions. Where different conditions apply, they must be communicated to the customer before booking or payment.

Questions or refund requests concerning a service purchased directly from an independent teacher should be addressed to that teacher.

5. Courses and Digital Educational Content

The applicable price, access period, start date, and other conditions of a course or digital educational product are provided before purchase.

Before Access Begins

Where applicable, a customer may request cancellation and a refund before the course begins or before access to paid digital content is provided.

After Access Begins

Where access to digital educational content, video lessons, downloadable materials, or other digital materials has already been provided, refund eligibility may depend on the nature of the product, the circumstances of the purchase, whether performance began with the customer’s consent, and applicable consumer protection legislation.

Nothing in this policy limits any mandatory rights available to consumers under applicable law.

6. Services Cancelled by the Provider

If a paid lesson or other scheduled service cannot be provided for reasons attributable to the relevant service provider, the customer may be offered:

rescheduling at no additional cost; or
a refund for the service that was not provided,

depending on the circumstances and applicable conditions.

For services purchased directly from an independent teacher, the relevant teacher is responsible for arranging the rescheduling or refund.

7. Refund Process

For purchases made directly through Ukrainity, refund requests should be sent to:

moc.ytiniarku%40tcatnoc

Please include sufficient information to identify the relevant order, payment, lesson, or course.

Approved refunds are generally initiated within 5–7 business days using the original payment method where technically possible.

The time required for the funds to appear in the customer’s account may additionally depend on the bank or payment provider.

For services purchased and paid for directly from an independent teacher, refund requests must be submitted to the relevant teacher.

8. Contact Information

For questions concerning orders, payments, shipping, returns, or purchases made directly through Ukrainity:

Ukrainity

Sole Proprietor (FOP) Romana Ostapivna Muran
Tax Identification Number: 3539902542

Email: moc.ytiniarku%40tcatnoc